Sales: 619-259-5704
Service: (866)854-4495
Parts: (866)915-2999

Ball Acura Alternative Transportation Policy

Dear Valued Client,

Ball Acura understands the importance and time involved in servicing and maintaining your Acura. We have alternative transportation options including a shuttle service. Recently a number of customers have asked questions about different transportation options, and we would like to take this opportunity to clarify and state alternative transportation options and policies.

• Customers must have a schedule service appointment for a loaner vehicle due to a small number of loaner cars available. (Please note, all efforts will be made to accommodate customers in an emergency situation if possible.)

• To obtain a loaner vehicle, work on the vehicle must be a factory warranty repair or exceed 4 hours of labor. Customers with less than 4 hours of work are invited to wait in our customer lounge, or be provided with a shuttle ride within 10 miles of dealership or to a rental car agency.

• All loaner car customers must be 21 years of age, possess a valid drivers license with a current proof of insurance card that matches the vehicle they are dropping off for service.

• Every attempt is made to keep our loaner car appointment, however this is dependent on other customers returning loaners on a timely basis.

We appreciate your business and look forward to seeing you at your next visit here at Ball Acura!

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